Refund policy

 Please be aware, where applicable, that:

• If you return an item, it must be returned in its original packaging and in the same condition as when you received it. Returns of defective items may be accepted where the defect is demonstrably attributable to damage or mishandling during shipping. Proof of shipping-related damage may be required. Defects or damage caused by misuse, mishandling, improper care, or conditions to which the item has been subjected after delivery by the buyer are not eligible for return.
• The buyer is responsible for all return postage costs.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at info@centloop.com. Please note that returns will need to be sent to the following address: CENTLOOP LIMITED, Level 8, 139 Quay Street, Auckland CBD, Auckland Central, Auckland · 1010 · NZ.

You can always contact us for any return question at info@centloop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.

If your refund is approved, please allow 5–10 business days for your bank or credit card provider to process and post the refund to your account. Processing times may vary depending on your financial institution.

If more than 5 business days have passed since we’ve approved your return, please contact us at info@centloop.com.